Process Street

Getting Started Questions

What is workflow automation and why do Singapore businesses need it?

Workflow automation transforms manual, repetitive business processes into systematic, automated workflows that execute consistently without constant human intervention. For Singapore businesses, automation addresses three critical challenges: labor market tightness, regulatory compliance complexity, and competitive pressure to operate efficiently. With Singapore’s high operating costs and talent constraints, automation enables businesses to scale operations without proportional headcount increases.

How do I know if my business is ready for automation?

Your business is likely ready for automation if you experience any of these indicators: repetitive tasks consuming significant staff time, manual errors affecting business quality or compliance, difficulty maintaining consistent process execution across team members, bottlenecks caused by approval delays, or challenges tracking process status and completion. Even small businesses with 5-10 employees can benefit from automating their most time-consuming workflows.

What types of processes can be automated?

Most rule-based, repeatable processes are excellent automation candidates. Common examples for Singapore businesses include customer onboarding and account setup, invoice processing and approval workflows, employee onboarding and offboarding, compliance documentation and reporting, document review and approval processes, inventory management and reordering, client engagement workflows, expense claim processing, and project kickoff procedures. If a process follows defined steps with clear decision criteria, it can likely be automated.

How long does implementation typically take?

Implementation timelines vary based on process complexity and organizational readiness. For a single, straightforward workflow, implementation can be completed in 1-2 weeks including process mapping, configuration, testing, and team training. More complex processes involving multiple systems integration or intricate approval logic may require 4-6 weeks. Most Singapore SMEs achieve their first automated workflow within 30 days of starting implementation.

Do we need technical expertise to implement automation?

Modern automation platforms, including Process Street, are designed for business users rather than technical specialists. You don’t need coding skills or technical expertise to design and implement workflows. The platforms use visual, drag-and-drop interfaces that business professionals can master quickly. However, integrations with other systems may benefit from technical input, though many platforms offer pre-built integrations requiring no custom development.

Technical Implementation Questions

How does Process Street integrate with our existing systems?

Process Street offers multiple integration approaches to connect with your existing technology ecosystem. Pre-built integrations are available for popular business applications including Salesforce, Slack, Microsoft Teams, Google Workspace, Xero, QuickBooks, and many others. The platform also provides Zapier integration, enabling connections to 3,000+ applications through Zapier’s connector ecosystem. For custom requirements, Process Street offers a comprehensive REST API allowing technical teams to build custom integrations with proprietary systems or specific Singapore-based applications.

Can we integrate with Singapore-specific platforms and systems?

Process Street can integrate with Singapore-specific business systems through several methods. For systems with public APIs, custom integrations can be built using Process Street’s API capabilities. Through Zapier, many Singapore banking platforms, local CRM systems, and regional business applications can be connected. For systems without API access, automated data import/export through scheduled file transfers provides connectivity. Process Street’s Singapore implementation team has experience with local platforms and can advise on optimal integration approaches.

What happens to our data? Where is it stored?

Data security and sovereignty are critical considerations for Singapore businesses. Process Street stores data in secure, enterprise-grade cloud infrastructure with encryption at rest and in transit. For Singapore businesses with specific data residency requirements, regional data storage options can be configured to ensure data remains within Singapore or specified geographical boundaries. The platform maintains SOC 2 Type II certification and complies with international security standards. All data access follows role-based permissions ensuring only authorized users can view or modify sensitive information.

How does the system handle our existing processes?

Process Street complements rather than replaces your existing systems. The platform serves as an orchestration layer, coordinating workflows across your various business applications. Your existing data remains in source systems while Process Street manages the workflow logic, approvals, and coordination. This approach minimizes disruption to established systems while adding sophisticated workflow management capabilities.

Can workflows be modified after implementation?

Workflow flexibility is a core platform strength. Business users can modify workflows at any time through the visual workflow builder, adding or removing steps, adjusting approval logic, updating forms and data collection, changing notification triggers, and modifying integrations. Changes can be tested before deployment through the platform’s versioning system. This flexibility enables continuous workflow optimization as your business evolves without requiring developer assistance.

Singapore Compliance and Security Questions

How does Process Street help with ACRA compliance?

Process Street supports ACRA compliance requirements through several mechanisms. The platform maintains complete audit trails for all workflow actions, recording who performed each action, when it occurred, what changes were made, and supporting documentation attached. For corporate governance workflows, automated approval hierarchies ensure proper authorization for significant business decisions. Document management capabilities help maintain required corporate records with proper version control and retention policies.

Does the platform support GST and IRAS requirements?

Workflows can be configured to calculate and track GST automatically, ensuring proper tax treatment for transactions. The platform maintains detailed records for tax submissions including transaction histories, approval documentation, and supporting evidence. Automated workflows can enforce compliance with expense policies, revenue recognition requirements, and other IRAS-relevant processes. Reports and exports support tax filing and audit requirements.

How does Process Street address PDPA requirements?

Process Street incorporates multiple features supporting Personal Data Protection Act compliance. Data collection workflows can include mandatory consent capture mechanisms with audit trails proving consent was obtained. Role-based access controls ensure only authorized personnel can access personal data. Data retention policies can be automated, triggering reviews or deletions based on defined timelines. The platform supports data subject access requests through reporting and export capabilities. Encryption and security measures protect personal data from unauthorized access.

What security certifications does Process Street maintain?

Process Street maintains SOC 2 Type II certification, demonstrating comprehensive security controls for data protection, availability, processing integrity, confidentiality, and privacy. The platform undergoes regular third-party security audits and penetration testing. Infrastructure security includes network isolation, intrusion detection, and real-time monitoring. All access is logged for security analysis and incident response.

Can workflows enforce our internal compliance policies?

Workflows can embed your organization’s specific compliance requirements including mandatory approval levels for different transaction types, required documentation collection, compliance checklists that must be completed, automated policy acknowledgments, and escalation procedures for policy violations. This ensures compliance isn’t dependent on individual memory or diligence but is systematically enforced through the workflow design.

Pricing and ROI Questions

How much does Process Street cost for Singapore businesses?

Process Street offers tiered pricing to accommodate businesses of different sizes and needs. Plans typically range from approximately SGD 30-50 per user monthly for core functionality up to SGD 100-150 per user monthly for advanced features including sophisticated integrations, AI capabilities, and priority support. Enterprise pricing is available for organizations with specific requirements regarding data residency, custom integrations, or dedicated support. Most Singapore SMEs find optimal value in mid-tier plans balancing functionality and cost.

Is there a minimum contract period?

Process Street offers flexible subscription terms. Monthly subscriptions provide maximum flexibility with no long-term commitment, allowing businesses to adjust usage as needs evolve. Annual subscriptions offer cost savings (typically 15-20% discount versus monthly billing) while still providing reasonable flexibility. Enterprise agreements may include multi-year terms with additional benefits like dedicated support and custom development.

What is the typical ROI and payback period?

ROI varies based on which processes are automated and current operational costs, but Singapore businesses typically report substantial returns. Time savings average 40-60% for automated processes, translating directly to cost reduction or capacity for additional work. Error reduction of 80-95% decreases rework costs and compliance risk. Most Singapore SMEs achieve payback within 3-6 months of implementation as time savings and efficiency gains offset subscription costs.

Are there additional costs beyond the subscription?

The primary cost is the software subscription based on user count. Additional considerations may include implementation time (internal team hours for process mapping and configuration), potential consulting support (optional for complex processes), integration development (if custom integrations are required beyond pre-built options), and training time (though typically minimal given platform ease of use). Many businesses implement successfully using only the base subscription cost.

Can we start small and expand gradually?

Absolutely. The recommended approach is starting with a single workflow or department, achieving quick wins that demonstrate value, then gradually expanding to additional processes and departments. This phased approach minimizes initial investment and risk while allowing learning and refinement between phases. You can add users and expand functionality as your automation maturity grows.

Support and Training Questions

What support is available for Singapore businesses?

Process Street provides comprehensive support through multiple channels. Email support responds to inquiries typically within 24 hours during Singapore business hours. Live chat support offers real-time assistance for urgent questions. The comprehensive knowledge base includes documentation, video tutorials, and implementation guides. Regular webinars cover advanced features and best practices. For enterprise customers, dedicated customer success managers provide proactive guidance and strategic advice.

Is training included with the subscription?

Basic training resources are included for all subscription levels including access to the complete video tutorial library, written documentation and guides, self-paced learning modules, and regular webinars on platform features and best practices. Enterprise subscriptions often include customized training sessions tailored to your specific workflows and use cases. The platform’s intuitive design means most users become proficient within a few hours of training.

Can Process Street help us design our workflows?

Process Street offers several levels of implementation assistance. Self-service resources include workflow templates for common business processes, best practice guides, and design documentation. Professional services are available for businesses wanting expert assistance with process mapping, workflow design, integration configuration, and team training. Enterprise customers receive strategic guidance from customer success managers who understand Singapore business requirements.

What if we encounter issues after implementation?

Ongoing support ensures any issues are resolved quickly. The support team assists with technical problems, workflow optimization, integration troubleshooting, and feature questions. The active user community provides peer insights and practical tips. Regular platform updates add new capabilities and improvements based on customer feedback.

Are there resources specifically for Singapore businesses?

Process Street maintains Singapore-focused resources including case studies from Singapore companies, compliance guides for Singapore regulations, integration guides for Singapore-specific platforms, and webinars addressing Singapore business automation topics. The Singapore customer community enables networking and knowledge sharing with peer organizations facing similar challenges.